Customer Charter

The Quadrant Shopping Centre is committed to creating a safe and welcoming environment for our shoppers. We receive feedback from our monthly Mystery Shopper Programme and use this to review the services we provide. Our staff are committed to providing a high level of customer service and our Customer Service Charter sets out what to expect:

The Team

  • A polite and informed service from all our staff
  • Well trained security and cleaning staff who are friendly and happy to help
  • A prompt response to all enquiries to centre management
  • A continual review of new customer services that can be introduced
  • A continual review as to how we can improve existing services

The Environment and Website

  • A clean and safe shopping experience
  • An environment that is accessible to all people
  • A well-maintained building (new doors and entrance matting in Autumn 2017)
  • Up to date and clear information on all our services

Our Commitment to you:

  • Ensure a member of staff is always available to discuss any queries
  • Treat all customers with respect
  • Listen carefully so that we can understand and respond to your needs
  • Resolve your query as soon as possible or provide details of the right person to help
  • Listen to all customer feedback to improve the services we offer
  • Ensure our services are accessible to all visitors

We ask that you:

  • Treat the centre facilities and property with due care
  • Treat our staff with courtesy and respect
  • Comply with all instructions given by centre staff